Customer Help & FAQs

How can we help?

FAQ

Shipping

When will I get my order?

We are typically able to fill orders within 2-3 business days and ship out daily, Monday - Friday.  

Why is the shipping cost so high?

We use USPS Ground or Priority Mail services. Tip: Get your family, friends, and neighbors in on the order!  It usually will cost just as much for us to ship you 6 bars as it would for 30 bars.

Will my soap melt during shipping? 

Nope! Our soap is handmade using the cold process method (not melt and pour) - it will not melt! 

Products

Will using your products cure my...?  

We cannot make any claims about our products ability to cure, prevent, or treat a condition or disease.  However, many loyal customers use our products exclusively because of the results and relief they get for their skin conditions.  Having a child who suffers from eczema, we can understand the battle, the time spent researching,  the money spent on the next new product that "will cure it forever"!  All we can say is give us a try - we hope to provide you or your loved ones the relief they are searching for.

Why don't you make ________? 

If you have a product suggestion, send us a note - we'll add it to our customer wish list!  

How do I find out about sales, new releases, etc?  

Follow us on Facebook (‘Windwood Farm Goat Milk Soap’) & Instagram (‘Windwood Farm Soap’) or sign up for our email list! 

How can I sell your products in my store? 

Fill out the form here or sendus an email with your name, your store name/location, resale tax ID & tell us a little about your store!  We are currently only considering brick & mortar stores and we do not allow re-branding of our products. If we think your store would be a good fit, you will receive our onboarding package with additional details about our wholesale terms!  

Other

Can we come visit your farm/see the goats? 

We do not currently own goats.  Between working full-time jobs & making awesome skin-care products, we just don’t have the time.  We currently source our goat milk from a local herd of humanely raised Saanen dairy goats. 

What's so great about goat milk soap? 

Goat milk has amazing benefits for your skin!  Read all about it here.  

Do you make lye-free soap?  

You must use lye to make true soap.  By the time you get your hands on our soap, the lye has been through the saponification & curing process (4-6 weeks).  It has been completely safe from the raw, hazardous form for many, many weeks before we ship it out!  

Get in touch

Have questions about your order, or a general enquiry?